I-MARCOM SDN. BHD. cares about privacy and wants you to be familiar with how we collect, disclose and use ("process") information about you. This privacy statement ("Privacy Statement") describes the information we provide through our website (the "Website" or "Site"), the social media pages we control (the "Social Media Pages"), and the software applications we provide (the "Site" ) practices for collecting information. "Application") and through offline activities, such as when you provide data through our call center or in person over the phone (for all of the foregoing, collectively, the "Services").
This Privacy Statement does not apply to hotels operated by WHR franchisees (independently owned and operated) or hotels managed but not owned by WHR ("Hotels"). For example, a hotel can develop and be solely responsible for its own marketing campaigns. Please read each hotel's privacy statement to learn how it will handle your personal information.
Please read the following to learn more about our privacy practices and note that our practices are subject to applicable law. This means they may be more restricted in some jurisdictions to reflect local legal requirements.
Information category
We collect “Personal Information” (information that identifies, relates to, describes you, or can reasonably be associated, directly or indirectly, with you as a specific individual or, as that term is defined under applicable law, your household) Obtain information about you from a variety of sources and use and disclose it for a variety of purposes.
contact information
Elements:
Example data elements include, but are not limited to, real name, alias, postal address, phone number or email address
Legitimate business interests/purposes:
We may use this information for business transactions with you, including but not limited to:
Enter into or perform a contract with you
To respond to your inquiries or requests, or to complete and fulfill any purchase or service request
Send you transactional or administrative messages
To allow you to participate in and administer sweepstakes, contests and similar promotions
To send you information about our own or third party products and services that we think may be of interest to you
Allow you to send messages to friends or submit comments or other user-generated content through the Service
Allow you to participate in any loyalty or other programs
Personalize your service experience by displaying products and offers tailored to you
Allows you to enable multi-factor authentication to access your account
source:
When you interact with us, including but not limited to the interactions described above (for example, using the Services, contacting us, booking, registering or paying for products or services, staying at a hotel, providing us with feedback or comments, participating in loyalty or other programs, promotions or active)
Other sources, including but not limited to public databases, joint marketing partners, data companies, social media platforms, your social media connections, your social media account if you choose to connect it to your website account (if applicable) or other third parties
share:
We may share this information with affiliates, service providers, business partners and other third parties as described in this Privacy Statement or as permitted by law as described below in "Disclosures"
For financial considerations, we may sell, share or license this information to our former affiliate (a timeshare company) so that they can contact you about products or services that may be of interest to you
Retention period:
We will retain your contact information for as long as necessary to fulfill the purposes described herein, unless a longer period is required or permitted by law, or legal process requires a longer period, such as pending claims or litigation that require the preservation of relevant records. For financial considerations, we may sell or license this information to our former affiliate, a timeshare company, so that they can contact you about products or services that may be of interest to you.
Cookie, pixel or beacon
Elements:
We may use "cookies" (small text files sent to your computer and stored on your hard drive by this website) to save your preferences. For example, a cookie can save a user's login details so that they do not need to log in each time. Cookies can be persistent or temporary. Persistent cookies retain preferences for future sessions and remain valid until a set expiry date (unless deleted earlier by the user). Temporary cookies will expire when the session ends and the browser is closed.
If you sign up for marketing text messages, cookies may be used to personalize your experience (e.g., send you personalized text messages, such as shopping cart reminders).
Sensitive personal information
Elements:
Example data elements include, but are not limited to, personal information showing your Social Security number or other state identification number, your account login information, financial accounts, debit or credit cards, and any required security or access codes, passwords or Credentials to allow access to your account, your geographic location, your race or ethnicity, and the content of your messages, emails, or text messages when you communicate with us.
Legitimate business interests/purposes:
We may use this data where necessary to more accurately identify you, such as for fraud prevention or compliance verification; or as required by law, such as for tax or financial processing or other purposes.
To the extent permitted by applicable law, we may use this information to provide or enhance our services; to prevent, detect and investigate security incidents; to counteract malicious, deceptive, fraudulent or illegal activities against us; to ensure the personal safety of natural persons; for short-term Transient use; to perform services on behalf of a business, such as, but not limited to, providing customer service, verifying customer information, processing payments, or providing other similar services on behalf of a business.
Restrictions on the use of your sensitive personal information:
We will not use your sensitive personal information to infer characteristics about you or for other purposes than permitted by applicable law.
source:
When you interact with us, including but not limited to as described above (for example, contacting us, making a reservation, participating in a loyalty or other program, promotion or event)
Other sources, including but not limited to public databases, data companies or other third parties
share:
We may share this information with affiliates, service providers or as permitted by law, as described in "Disclosure" below.
Retention period:
We will retain your sensitive personal information for as long as necessary to fulfill the purposes described herein, unless a longer period is required or permitted by law, or legal process requires a longer period, such as pending claims or litigation that require the retention of relevant records.
Privacy statement changes
We may change this privacy statement from time to time, and the last revision date is included at the beginning of this statement.
If we need to change the purpose, type or manner of information we have previously collected about you, we will only do so after notifying you and obtaining your express consent to the extent required by applicable law.